Privacy Notice
This Privacy Notice for NEXONOVYA TECHNOLOGIES LLP (“we”, “us”, or “our”) describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:
- Visit our website at www.nexonovya.com or any website of ours that links to this Privacy Notice.
- Download and use our mobile application (NEXONOVYA TECHNOLOGIES), or any other application of ours that links to this Privacy Notice.
- Use HEALTHTECH. Nexonovya is a digital continuity-of-care platform that connects doctors and patients beyond the consultation through automated follow-ups, reminders, communication, and re-engagement. It helps healthcare providers improve patient follow-up, retention, and care outcomes while reducing manual follow-up workload.
- Engage with us in other related ways, including any marketing or events.
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services.
Summary of key points
This summary provides key points from our Privacy Notice. You can find more details by reviewing the relevant sections below.
- What personal information do we process?
- When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
- Do we process sensitive information?
- Some information may be considered “special” or “sensitive” in certain jurisdictions, such as racial or ethnic origin, sexual orientation, religious beliefs, and health information. We may process sensitive personal information when necessary, with your consent, or as otherwise permitted by applicable law.
- Do we collect information from third parties?
- We do not collect any information from third parties.
- How do we process your information?
- To provide, improve, and administer our Services, communicate with you, prevent security incidents and fraud, and comply with the law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.
- When do we share information?
- We may share information in specific situations and with specific third parties.
- How do we keep information safe?
- We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information-storage technology can be guaranteed to be completely secure. Therefore, we cannot guarantee that hackers, cybercriminals, or other unauthorised third parties will not defeat our security measures and improperly collect, access, steal, or modify your information.
- What are your rights?
- Depending on your geographical location, applicable privacy laws may provide you with certain rights regarding your personal information.
- How do you exercise your rights?
- The easiest way to exercise your rights is by submitting a data-subject access request or contacting us. We will consider and act upon requests in accordance with applicable data-protection laws.
What information do we collect?
We collect personal information that you voluntarily provide when you register for the Services, express an interest in obtaining information about us or our products and Services, participate in activities on the Services, or otherwise contact us.
The personal information we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. It may include:
- Names
- Phone numbers
- Email addresses
- Debit or credit card numbers
- Contact preferences
- Contact or authentication data
- Mailing addresses
- Billing addresses
When necessary, with your consent or as otherwise permitted by applicable law, we process sensitive information including health data.
Payment data
We may collect the data necessary to process your payment if you choose to make purchases, such as your payment instrument number and the security code associated with your payment instrument.
All payment data is handled and stored by payment provider name required. The payment provider’s privacy notice is available at privacy-policy link required.
Social-media login data
We may provide you with the option to register with us using your existing social-media account details, such as Facebook, X, or another social-media account. If you choose to register in this way, we will collect certain profile information from the social-media provider, as described in Section 6, “How Do We Handle Your Social Logins?”
Application data
If you use our application, we may request permission to send you push notifications concerning your account or certain application features. You can opt out through your device settings.
This information is primarily needed to maintain the security and operation of our applications, perform troubleshooting, and support our internal analytics and reporting. All personal information you provide must be true, complete, and accurate. You must notify us of any changes.
Information collected automatically
We automatically collect certain information when you visit, use, or navigate our Services. This information does not reveal your specific identity, such as your name or contact information. However, it may include:
- IP address
- Browser and device characteristics
- Operating system
- Language preferences
- Referring URLs
- Device name
- Country and location
- Information about how and when you use our Services
- Other technical information
This information is primarily needed to maintain the security and operation of our Services and support our internal analytics and reporting. Like many businesses, we also collect information through cookies and similar technologies.
Log and Usage Data: This includes service-related, diagnostic, usage, and performance information that our servers automatically collect when you access or use our Services and that we record in log files. Depending on how you interact with us, this may include your IP address, device information, browser type and settings, date and time stamps, pages and files viewed, searches, features used, system activity, error reports or crash dumps, and hardware settings.
How do we process your information?
We process your personal information for various reasons, depending on how you interact with our Services, including:
- Account management. To facilitate account creation and authentication, help you log in, and keep your account operational.
- Service delivery. To deliver and facilitate the Services you request.
- Orders and payments. To fulfil and manage orders, payments, returns, and exchanges made through the Services.
- User communications. To enable user-to-user communications when you use an offering that provides them.
- Feedback. To request feedback and contact you about your use of the Services.
- Marketing. To send marketing and promotional communications when consistent with your preferences. You may opt out of marketing emails at any time.
- Evaluation and improvement. To evaluate and improve our Services, products, marketing, and user experience. We may process your information to identify usage trends, determine the effectiveness of promotional campaigns, and improve our Services, products, marketing, and your experience.
- Usage trends. To identify usage trends. We may process information about how you use our Services to understand how they are used and how they can be improved.
- Legal obligations. To comply with legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.
Do we offer artificial intelligence-based products?
As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies, collectively referred to as “AI Products.” These tools are designed to enhance your experience and provide innovative solutions. The terms of this Privacy Notice govern your use of AI Products within our Services.
Our AI Products are designed for the following functions:
- Video analysis
- Text analysis
- AI insights
All personal information processed using our AI Products is handled in accordance with this Privacy Notice and our agreements with third parties. This is intended to provide appropriate security and safeguards for your personal information throughout the processing of your data.
How long do we keep your information?
We will keep your personal information only for as long as necessary for the purposes described in this Privacy Notice unless a longer retention period is required or permitted by law, such as for tax, accounting, or other legal requirements.
No purpose described in this Privacy Notice will require us to retain your personal information for longer than the period during which you maintain an account with us.
When we no longer have an ongoing legitimate business need to process your personal information, we will delete or anonymise it.
If deletion or anonymisation is not immediately possible—for example, because your personal information is stored in backup archives—we will securely store and isolate the information from further processing until deletion is possible.
How do we keep your information safe?
We have implemented appropriate and reasonable technical and organisational security measures designed to protect the personal information we process.
However, no electronic transmission over the internet or information-storage technology can be guaranteed to be completely secure. Therefore, we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not defeat our security measures and improperly collect, access, steal, or modify your information.
Although we will do our best to protect your personal information, transmitting personal information to and from our Services is at your own risk. You should access the Services only within a secure environment.
Do we collect information from minors?
We do not knowingly collect or solicit data from, market to, or sell the personal information of children under 18 years of age.
By using the Services, you represent that you are at least 18 years old or that you are the parent or guardian of a minor and consent to that minor dependent’s use of the Services.
If we learn that personal information has been collected from a user under 18 years of age, we will deactivate the account and take reasonable measures to promptly delete the information from our records.
If you become aware of any data we may have collected from a child under 18, please contact us at contact email required.
What are your privacy rights?
If we rely on your consent to process personal information, which may be express or implied depending on applicable law, you have the right to withdraw that consent at any time.
You may withdraw your consent by contacting us using the details provided in Section 13, “How Can You Contact Us About This Notice?”
Withdrawing your consent will not affect the lawfulness of processing undertaken before the consent was withdrawn. Where permitted by applicable law, it will also not affect processing conducted on lawful grounds other than consent.
If you would like to review or change the information in your account or terminate your account, you may:
- Log in to your account settings and update your user account.
- Contact us using the contact information provided in this Privacy Notice.
Upon receiving a request to terminate your account, we will deactivate or delete your account and information from our active databases.
However, we may retain certain information in our files to prevent fraud, troubleshoot problems, assist with investigations, enforce our legal terms, and comply with applicable legal requirements.
Most web browsers accept cookies by default. You can usually configure your browser to remove or reject cookies. Removing or rejecting cookies may affect certain features or Services.
Controls for Do-Not-Track features
Most web browsers, mobile operating systems, and mobile applications include a Do-Not-Track (“DNT”) feature or setting. You can activate this setting to communicate your preference not to have information about your online browsing activities monitored and collected.
At present, no uniform technology standard for recognising and implementing DNT signals has been finalised. Therefore, we do not currently respond to DNT browser signals or other mechanisms that automatically communicate a preference not to be tracked online.
If a standard for online tracking is adopted that we are required to follow, we will explain that practice in a revised version of this Privacy Notice.
Do we make updates to this notice?
We may update this Privacy Notice periodically. The updated version will be identified by an updated “Revised” date at the top of the Privacy Notice.
If we make material changes to this Privacy Notice, we may notify you by prominently posting a notice of the changes or by directly sending you a notification.
We encourage you to review this Privacy Notice regularly to remain informed about how we protect your information.
How can you contact us about this notice?
If you have questions or comments about this Privacy Notice, you may contact us by post at:
Sree Devi Complex
7, NAT Road
Gandhi Bazaar, Basavanagudi
Bengaluru, Karnataka 560004
India
How can you review, update, or delete the data we collect from you?
You have the right to request:
- Access to the personal information we collect from you
- Details about how we have processed your information
- Correction of inaccurate information
- Deletion of your personal information
- Withdrawal of your consent to our processing of personal information
These rights may be limited in certain circumstances by applicable law.
To request access to, review, update, or delete your personal information, please complete and submit a data-subject access request link required.
How do we handle your social logins?
Our Services may allow you to register and log in using third-party social-media account details, such as Facebook or X.
If you choose to do so, we will receive certain profile information from your social-media provider. The information received may vary depending on the provider but will often include:
We will use this information only for the purposes described in this Privacy Notice or otherwise made clear to you through the relevant Services.
We do not control and are not responsible for other uses of your personal information by third-party social-media providers. We recommend reviewing their privacy notices to understand how they collect, use, and share personal information and how you can manage your privacy preferences on their websites and applications.